Emballages SDI Inc. (SDI) is a growing company with sales across Canada and, through a subsidiary, in the United States. This growth is made possible thanks to the involvement of our employees who are at the heart of our success. We are looking for a Customer Service Representative to continue this momentum.

We are seeking a representative whose purpose will be to ensure customer satisfaction and loyalty by maintaining a high level of service, to contribute to SDI's positive image by being a welcoming and reliable point of contact, and to achieve individual and team objectives related to sales and quality.

SDI values employee growth and invests in their long-term development, providing an environment conducive to learning and professional advancement.

Your key responsibilities:

Reporting to the Director of Operations, and in close collaboration with your colleagues, you will be responsible for the following on a daily basis:

• Respond to customer questions and requests by phone or email
• Provide accurate information about products, identify customer needs, and propose appropriate solutions
• Process orders and requests for information
• Handle complaints, resolve problems, and follow up with customers with patience and empathy, escalate complex issues to supervisors or relevant departments
• Maintain up-to-date customer records and document all interactions accurately in the management system (NetSuite)
• Develop in-depth knowledge of our products, procedures, and policies
• Work collaboratively with other team members
• Support the sales department including, as needed, promoting products, generating leads, and sending samples

Do you have what it takes to meet this challenge?

Send us your resume if providing professional quality customer service is your specialty and you meet the following requirements!

• 5+ years of experience in customer service
• College-level education in a relevant field
• Advanced bilingualism required -- expert level in both oral and written communication
• Proficiency in the Office suite and experience with ERP/CRM management systems
• Organizational skills: aptitude for methodical work and ability to manage multiple files simultaneously
• Professionalism and sense of ethics
• Legally authorized to work in Quebec permanently

To thrive with us, you must:

• Adopt a positive, solution-oriented attitude and demonstrate rigor
• Be open to new ideas
• Possess an excellent team spirit: maintain healthy communication and harmonious relationships with your colleagues
• Demonstrate autonomy and take initiative

What we offer:

Because our team is our primary strength, our employees benefit from:

• Full-time schedule, daytime, weekdays (37.5 hours)
• Possibility of remote work 1 day per week once well established in the role
• Competitive salary
• RRSP*
• Group insurance*
• Annual bonus*
• Ergonomic desk and chair
• Free coffee
• Free parking, with charging station for electric vehicles

*After probation period.

About SDI

For more than 20 years, SDI has specialized in the distribution of Grip Sheet anti-slip products and other material handling products. Our team of 12 is dynamic and resilient. We are proud of our SME culture where every voice matters.

Do you recognize yourself? We're waiting for you on the team!

To apply, send your resume on this site.